Privacy Policy

1. We Respect Your Privacy

LaSersita Casitas & WaterSpa Beach Resort is committed to protecting the privacy of our guests and website visitors. This Privacy Policy sets out how we collect, use, store, and disclose your personal information when you interact with our resort, make a reservation, or use our website and services.

By making a booking, checking in, or using our website, you consent to the collection and use of your information as described in this policy. We encourage you to read this document carefully to understand our practices regarding your personal data.

2. What Personal Information We Collect

We may collect the following types of personal information from guests and website visitors:

3. How We Collect Your Information

We collect personal information through the following channels:

• Online reservation forms submitted through our website
• Check-in registration forms completed upon arrival at the resort
• Browsing activity and interactions on our website
• Phone calls, emails, or social media inquiries directed to our team
• Third-party booking platforms and travel agencies

4. Use of Your Personal Information

We use the personal information we collect for the following purposes:

• To process and confirm your reservations and bookings
• To provide resort services, including accommodations, spa treatments, dining, and activities
• To communicate with you about your stay, special requests, and post-stay feedback
• To improve our services, facilities, and guest experience
• To send promotional offers, newsletters, and resort updates (only with your consent)
• To comply with Philippine laws, regulations, and legal obligations

5. Disclosure of Your Personal Information

We may disclose your personal information to the following third parties:

• Payment processors and financial institutions for secure transaction handling
• Government authorities when required by Philippine law or regulation
• Service partners operating within the Philippines who assist in delivering resort services (e.g., tour operators, transportation providers)

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

6. Security of Your Personal Information

We take reasonable steps to protect your personal information from misuse, loss, unauthorized access, modification, or disclosure. Our security measures include:

• SSL encryption for all data transmitted through our website
• Secure storage of physical and digital records
• Regular staff training on data privacy and protection practices
• Restricted access to personal information on a need-to-know basis

While we strive to protect your data, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security and are not liable for any unauthorized access beyond our reasonable control.

7. Access to Your Personal Information

You have the right to access, update, or request the deletion of the personal information we hold about you. To exercise any of these rights, please contact us at [email protected]. We will respond to your request within a reasonable time frame in accordance with applicable Philippine data privacy laws.

8. Complaints About Privacy

If you have any concerns or complaints about how we handle your personal information, please contact us at [email protected]. We take all complaints seriously and will work to resolve your concern promptly. If you are not satisfied with our response, you may also lodge a complaint with the National Privacy Commission of the Philippines.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Any updates will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically to stay informed about how we protect your information.

10. Website Tracking

When you visit our website, our servers may automatically collect certain technical data such as your browser type, operating system, device type, and referring website. This information is collected in aggregated form and is used solely to analyze website traffic, improve site performance, and enhance the user experience. We do not use this data to personally identify individual visitors.

11. Cookies

Our website uses cookies — small text files stored on your device — to enhance your browsing experience. Cookies help us remember your preferences, understand how you use our site, and improve our services. You can configure your browser to refuse cookies or alert you when cookies are being sent; however, some features of our website may not function properly without them.

12. Third-Party Sites

Our website may contain links to third-party websites, including social media platforms, booking aggregators, and travel review sites. These external sites operate under their own privacy policies and practices. LaSersita Casitas & WaterSpa Beach Resort is not responsible for the privacy practices, content, or security of any third-party websites. We encourage you to review their privacy policies before providing any personal information.